Behind The Mask Premium Fleece Hoodie
Our shirt supplier has a shortage on many popular colors (Black & a few others) in sizes 4XL, 5XL & 6XL. We will fulfil orders as soon as the shirts are made available. We reserve the right to upgrade your shirt to a more expensive garment so we can fulfil your order.
How can I save money on your products?
It's easy, just join our mailing list to get discount codes sent to your inbox!
What's the difference between "Premium" and "Triblend"?
We offer 3 levels of apparel that you can think of as Good, Better and Best.
"Good" would be our regular t-shirts. These are traditional heavy cotton type of shirts (100% cotton except heathered type will have poly mix).
"Better" is our Premium line of clothing. These are soft shirts that are thinner than our regular shirts. We use a high end brand (Bespoke / Next Level / Bella Canvas) that are 4.3oz 100% combed cotton jersey with 32 singles (sorry for the jargon).
"Best" is our Triblend line of clothing. These are the latest rage with the kids nowadays! We use a high end brand (Bespoke / Next Level / Bella Canvas) that are a 4.3oz mixture of 50% polyester/25% cotton/25% rayon jersey with 32 singles. This line will have a "heathered" look and is extremely soft.
When will my order ship?
Almost all apparel orders ship within 2-3 business days out of our facility in Detroit. Wall Art and Blankets will typically ship in 5-8 business days. This can be longer if there is a delay with our vendors, or if your order fails our quality inspection and must be remade. Once your order ships, actual delivery time may vary as we have no control over the package once it leaves our facility. We will send an email with the tracking number when we ship your order.
When is the latest I can place an order and receive it before Christmas?
For international orders, December 1st is the latest. For domestic orders, December 8th at 5PM EST. This is not a guarantee because we cannot control the post office. We will do our best to get your order completed and shipped out as quickly as possible to allow the post office enough time to deliver on time. Orders placed after December 8th may arrive before Christmas but the chances go down with each day that passes.
Do all products ship at the same time?
It depends on what you order. If you only received part of your order and are concerned about the remainder, feel free to email us at email@example.com and we will investigate for you.
How much is Shipping and Handling?
Shipping expense is based on weight and will be displayed during checkout. We offer free US shipping on orders of $49 or more. We offer free international shipping on orders of $149 or more. We do not have any handling fees.
Can I use a discount code & get Free Shipping?
Yes you can. The amount you are spending must be $49 or more (for shipping within the US) AFTER the discount code is applied. For example, let's say your cart is $50 and you apply a 10% off discount code, making the amount due $45. Since $45 is less than the required $49 you would not be eligible for free shipping. The free shipping option will be shown prior to the discount code being applied but if selected then you will need to re-choose.
When does the sale end?
Sales will start and end at random times without warning, or when the design sells out. We recommend ordering as soon as you find something you want to guarantee you get it.
How can I pay for my order?
We accept all major credit cards, Amazon and Paypal.
What kind of garments do you print on?
Please see the description of the particular product you are considering.
Please view our size chart to make sure you pick the right size.
Do your products shrink?
Our shirts are labeled pre-shrunk. However, all t-shirts may shrink when drying, so we recommend you air or hang dry your tee.
Will my product look exactly like what appears on your website?
What you see on the website is a digital approximation of what you will see on your custom made printed item. We do our best to keep what’s on our site in sync with what you receive, but we cannot 100% guarantee colors of garment, colors of print, placement, or size of print to be exactly what you see online.
What are the design dimensions?
Prints on apparel will be between 10"-12" wide, and up to 15" in length.
What is your return/exchange policy?
100% satisfaction guaranteed. We will only accept returns for our products in new, unwashed and unworn condition within 30 days of receiving the product. We will issue you a full refund or free exchange once received and processed. Please contact us either through our contact form or at hello@PopUpTee.com if you need to return/exchange your product. We do not pay return shipping on returned products.
Please send your return to:
30771 Milford Rd.
New Hudson, MI 48165
**Be sure to put a note inside explaining your request**
**You must return your product to this address. If you return to the return address on your package then you will not be issued a refund**
- Please review our size charts before placing your order.
- Please review your order confirmation email as soon as possible after you place your order to make sure that your order is correct. If you ordered the wrong size, design, color or garment style we can usually correct the problem if we receive an email within 10 minutes. Due to our extremely fast manufacturing times, we cannot make changes after this time frame.
How do you handle damaged items?
If your t-shirt is damaged upon receipt, please send us an email with photos that explain the problem at hello@PopUpTee.com within 48 hours of receiving your order. Please include photos of the damaged item and an explanation of the damage. We also recommend keeping the packaging in case any damage needs to be documented. We are not responsible for damage incurred after receipt.
Garment must be unwashed and unworn at time of email- washing and/or wearing the shirt adds factors beyond our control which could be the cause of the damage
I didn't receive my package. What do I do?
If your tracking number shows the package was delivered but you have not received it, we recommend you check with your postman/post office, other members of your household, neighbors, and/or front desk or leasing office (if the address is for an apartment or business complex). We are not responsible for lost or stolen packages, and USPS will not approve a claim if the tracking number shows it was delivered. If the tracking number shows that the package is still in transit after 10 business days of the estimated delivery date, please contact us at firstname.lastname@example.org.
Can I change my t-shirt size / t-shirt design?
Our system does not allow us to update any of this information. Please review your order confirmation email as soon as possible after you place your order and if you email us at email@example.com within 10 minutes then we might be able to modify the order.
My shipping address is wrong. What do I do?
We ship to the address that you provide for the order. If you see that your shipping address is incorrect, please contact us immediately through our contact form or at hello@PopUpTee.com. Once your order has shipped we can no longer change the address. If your order happens to be returned to us because the shipping information was either incomplete or incorrect in some way may attempt to contact you to arrange to reship it, however, you will need to pay the new shipping cost. We do not always send out notifications for returned packages, it is the customer's responsibility to notify us if the package was returned to us. Due to USPS tracking information limitations and bank/credit card processing times, if a package is not claimed within 60 days it will no longer be eligible for reshipment or a refund/credit. Please review your order confirmation email as soon as possible after you place your order so we can fix any address issues before it is too late.
Do you ship internationally?
Yes we do! Pop Up Tee has fans all across the globe and we strive to keep our international shipping costs as low as possible. We are not responsible for extra shipping costs or custom fees. We recently changed our international shipping vendor and have cut costs dramatically, passing all of the savings onto you!
Can I make a special request?
If you want to make any special requests, please send us an email: firstname.lastname@example.org. We pride ourselves on great customer service and look forward to hearing from you.
Do you offer bulk discounts or wholesale pricing?
Absolutely! We supply many comic book stores and special groups with our amazing products. We would love to do the same for you. Pricing discounts depend on the quantity and what is being ordered. Please reach out to us with your request via email at Hello@popuptee.com.
I'm an artist and would like to learn about joining the Pop Up Tee team.
Great, we currently work with up and coming artists as well as some of the most famous artists around the world. To learn more, please read this page.
Who owns Pop Up Tee and where is it located?
We are a family owned business, operated by a husband/wife/daughter trio in the metro-Detroit Michigan area. Feel free to learn more about us here.
I need more help. Who do I contact?
Please send us an email: email@example.com or use the contact form in the Contact Us section of our website.
We answer customer service emails during regular business hours: Monday - Friday 8 AM - 5 PM EST.
** MEASUREMENTS SHOWN ARE APPROXIMATE. IT IS ACCEPTABLE INDUSTRY STANDARD FOR ACTUAL MEASUREMENTS TO BE WITHIN 1" OF SIZE CHART MEASUREMENTS.**
** CLEARANCE SALE ITEMS USE THE FOLLOWING SIZE CHARTS **