How much do your items cost?
T-Shirts start at $14.99 with Free U.S. shipping and handling.
Why did the price go up?
We strive to offer low prices for quality products. However, USPS postage prices have gone up. We are also using a new method of printing, which is a little more expensive.
When will my order ship?
It can take 7-14 business days for your order to ship out of our warehouse. Once your order ships, actual delivery time may vary as we have no control over the package once it leaves our facility. We will send an email with the tracking number when we ship your order.
When does the sale end?
Sales will start and end at random times without warning, or when the design sells out.
How can I pay for my order?
We accept all major credit cards and Paypal.
What kind of garments do you print on?
We print on 100% pre-shrunk cotton t-shirts. Some heather grey shirts may be a cotton/ polyester blend.
Please view our size chart to make sure you pick the right size.
Do your shirts shrink?
Our shirts are labeled pre-shrunk. However, all t-shirts may shrink when drying, so we recommend you air or hang dry your tee.
Will my shirt look exactly like what appears on your website?
What you see on the website is a digital approximation of what you will see on your printed shirt. We do our best to keep what’s on our site in sync with what you receive, but we cannot 100% guarantee colors of garment, colors of print, placement, or size of print to be exactly what you see online.
What are the design dimensions?
Prints will be between 10"-12" wide, and up to 15" in length.
What is your return/exchange policy?
We will only accept returns for t-shirts in new, unwashed and unworn condition within 30 days of receiving the shirt. We will issue a store credit, or exchange (if available). If the product wanted for exchange is available, we will ship it at no extra cost. If there is a price difference for sizing, you will be required to pay the difference. Please contact us either through our contact form or at hello@PopUpTee.com if you need to return your t-shirt. We do not pay return shipping on returned shirts.
- Please review our size charts before placing your order.
- Please review your order confirmation email as soon as possible after you place your order to make sure that your order is correct. If you ordered the wrong size, design, color or garment style we can usually correct the problem before your order ships.
- We do not accept returns/exchanges on clearance items, special sale items (i.e. items not made by us, from a different manufacturer) or random sale items.
How do you handle damaged items?
If your t-shirt is damaged upon receipt, please send us an email at hello@PopUpTee.com within 48 hours of receiving your order. Please include photos of the damaged item and an explanation of the damage. We also recommend keeping the packaging in case any damage needs to be documented. We are not responsible for damage incurred after receipt.
Garment must be unwashed and unworn at time of email- washing and/or wearing the shirt adds factors beyond our control which could be the cause of the damage
I didn't receive my package. What do I do?
If your tracking number shows the package was delivered but you have not received it, we recommend you check with your postman/post office, other members of your household, neighbors, and/or front desk or leasing office (if the address is for an apartment or business complex). We are not responsible for lost or stolen packages, and USPS will not approve a claim if the tracking number shows it was delivered. If the tracking number shows that the package is still in transit after 10 business days of the estimated delivery date, please contact us.
I have a problem with my random sale order. What can be done?
We do not accept returns/exchanges on random sale items. We strongly encourage you to check our size charts before selecting a size. Please check your order confirmation email to make sure that you purchased the correct gender/style/size. We do not guarantee specific designs, themes, or garment colors. We do not guarantee that you will not receive duplicate designs. If your shirt is damaged, please contact us.
Can I change my t-shirt size / t-shirt design?
Our system does not allow us to update any of this information. If your order has not shipped, we can update your order manually. Please review your order confirmation email as soon as possible after you place your order so we can fix any issues before it is too late.
My shipping address is wrong. What do I do?
We ship to the address that you provide for the order. If you see that your shipping address is incorrect, please contact us immediately through our contact form or at hello@PopUpTee.com. Once your order has shipped we can no longer change the address. If your order happens to be returned to us because the shipping information was either incomplete or incorrect in some way we can arrange to reship it, however, you will need to pay the new shipping cost. We do not send out notifications for returned packages, it is the customer's responsibility to notify us if the package was returned to us. If you choose not to have your package reshipped we will issue a refund or store credit minus our original shipping cost. Due to USPS tracking information limitations and bank/credit card processing times, if a package is not claimed within 60 days it will no longer be eligible for reshipment or a refund/credit. Please review your order confirmation email as soon as possible after you place your order so we can fix any address issues before it is too late.
Do you ship internationally?
Yes we do, but shipping is slow and may take up to a month or more to arrive after we ship. We are not responsible for extra shipping costs or custom fees.
I need more help. Who do I contact?
Please send us an email: email@example.com or use the contact form in the Contact Us section of our website.
We answer customer service emails during regular business hours: Monday - Friday 8 AM - 5 PM MST.